Effective date: 28 August 2026
Inga Property Advisory (“we”, “us”, “our”) is committed to protecting the privacy of your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained in that Act.
This Privacy Policy explains how we collect, hold, use and disclose personal information when you visit our website, make an enquiry, or engage our buyer’s advocacy or vendor advocacy services. It also explains how you can access or correct your information, and how to make a privacy complaint.
By using our website or providing us with your personal information, you consent to the collection, use and disclosure of that information as described in this policy.
Inga Property Advisory (ABN 19 674 224 438) is an independent buyer’s advocacy and vendor advocacy service operating across Brisbane, Ipswich, Logan and Moreton Bay. Our services include buyer representation, property searches, due diligence, negotiation and bidding, and access to off-market opportunities.
For the purposes of the Privacy Act 1988, we are committed to handling personal information in line with the Australian Privacy Principles, whether or not the small business exemption in the Act applies to us.
Depending on how you interact with us, we may collect:
Personal and contact details – your name, email address, phone number, and residential or postal address.
Property and financial information – your property preferences, buying criteria, budget, and other financial information you choose to provide to help us understand your requirements.
Enquiry and communication information – details you submit through our website enquiry form (including how you heard about us), and any information you provide when you contact us by phone, email or in person.
Website usage information – such as your IP address, browser type and version, device information, pages visited, time spent on our site, referring website, and information collected through cookies and similar technologies (see section 5).
We do not intentionally collect sensitive information (such as health information) unless it is necessary and you have provided it voluntarily and with your consent.
We generally collect personal information directly from you when you:
We may also collect information automatically when you browse our website, and in some cases from third parties such as real estate agents, vendors or other property professionals where this is reasonably necessary to provide our services to you.
We collect and use personal information to:
We will not use or disclose your personal information for a purpose other than the purpose for which it was collected, unless the Privacy Act allows us to do so (for example, where you would reasonably expect that use, or where required by law).
Our website may use cookies and similar tracking technologies to improve your browsing experience and help us understand how visitors use our site. These may be used to remember your preferences, analyse website traffic, improve website performance, and support marketing activities.
Most browsers allow you to control or disable cookies through their settings. If you disable cookies, some parts of our website may not function as intended.
Our website may also use third-party services, including analytics, hosting, contact form, mapping and marketing platforms. These providers may collect information in accordance with their own privacy policies, which we encourage you to review.
We do not sell or rent your personal information to third parties.
We may disclose your personal information where reasonably necessary to provide our services, including to:
Overseas disclosure: some of the service providers we use (such as website hosting or software platforms) may store or process information on servers located outside Australia. Where this occurs, we take reasonable steps to ensure those providers handle your information in a manner consistent with the Australian Privacy Principles.
We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and from unauthorised access, modification or disclosure. These steps include physical, technical and administrative safeguards appropriate to the sensitivity of the information.
However, no method of transmission over the internet, or method of electronic storage, is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
If we become aware of a data breach that is likely to result in serious harm to any individual, we will comply with our obligations under the Notifiable Data Breaches (NDB) scheme in Part IIIC of the Privacy Act, including notifying affected individuals and the Office of the Australian Information Commissioner (OAIC) where required.
We retain personal information only for as long as necessary to provide our services, meet our legal, accounting or regulatory record-keeping obligations (including obligations under our real estate licence), resolve disputes, and maintain reasonable business records. Where information is no longer required, we take reasonable steps to destroy or de-identify it.
If you have subscribed to receive updates from us, we may from time to time send you information about property insights, market updates or our services. You can opt out or unsubscribe at any time by using the unsubscribe link in our communications, or by contacting us using the details below.
Under APP 12 and APP 13, you may request access to the personal information we hold about you, and ask us to correct any information that is inaccurate, out of date, incomplete, irrelevant or misleading.
To make a request, please contact us using the details in section 12. We will respond within a reasonable period. In some circumstances we may need to verify your identity before releasing information, and there may be limited circumstances in which the Privacy Act permits us to refuse a request – if this occurs, we will explain our reasons to you.
There is no charge for making a request, although we may charge a reasonable fee for giving access to information, in accordance with the Privacy Act.
If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us first using the details in section 12 so we can investigate and try to resolve the matter.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
If you have any questions about this Privacy Policy, or wish to make a privacy request or complaint, please contact us:
Inga Property Advisory Email: inga@ingapropertyadvisory.com.au Phone: 0488 444 336 Post: PO Box 121, Bellbowrie QLD 4070
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external websites, and we encourage you to review their privacy policies before providing any personal information.
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. The current version will always be available on our website, with the effective date shown at the top of this page.
